HS
CV
CV
A polished front-desk and spa operations professional with proven experience in luxury service, team supervision, bookings, scheduling, client care, and daily operational excellence.
5+
Years Experience
3
Markets
7
Core Skills
3
Languages
Professional Strengths
Luxury Guest CareHigh-standard reception, guest handling, and premium service follow-up.
Front Desk ControlBookings, appointments, schedules, check-in/out and daily coordination.
Team SupervisionStaff guidance, onboarding, shift planning and operational discipline.
Operations SupportReports, product control, pricing, stock monitoring and workflow improvement.
Client SatisfactionClear communication, problem solving, follow-up and professional service attitude.
Pre-opening SupportExperience supporting launch operations, staff setup and system coordination.
Work Experience
Jun 2025
Oct 2025
Oct 2025
Branch Supervisor — The Muse UAE Boutique Spa
Abu Dhabi, UAE
- Supervised daily operations and front desk staff.
- Ensured luxury service standards.
- Maintained compliance with spa policies.
Pre-opening
Front Desk Team Leader — Bedashing Beauty Lounge
Jeddah
- Led pre-opening operations and coordinated with IT systems.
- Managed products, pricing, stock and staff schedules.
- Trained new hires, handled social content and prepared reports.
Aug 2023
Dec 2024
Dec 2024
Front Desk Supervisor — Bedashing Beauty Lounge
Abu Dhabi, UAE
- Led front desk team and managed bookings and schedules.
- Improved workflow and customer satisfaction.
- Achieved sales targets.
Sep 2022
Aug 2023
Aug 2023
Guest Relations & Receptionist — Raf Hotel Apartment
Dubai, UAE
- Handled guest check-in and check-out.
- Coordinated with housekeeping.
- Delivered high-quality guest service.
2020
2022
2022
Front Desk Officer — Jewel Beauty Salon
Algiers
- Managed bookings and appointments.
- Provided personalized client service.
Skills
Front Desk & Reception
Customer Service
Team Leadership
Scheduling & Operations
Sales & Targets
Social Media
Skills Overview
Key Achievements
Improved Front Desk WorkflowSupported smoother bookings, scheduling and customer handling processes.
Achieved Sales TargetsContributed to commercial performance through client service and follow-up.
Trained New HiresHelped prepare staff for reception standards, service flow and daily operations.
Maintained Service StandardsEnsured hygiene, spa policies and luxury service procedures were followed.
Career Objective
Seeking a front desk, guest relations, spa operations or customer service leadership role where I can apply my experience in premium service, team coordination, scheduling and operational excellence.
Education & Certificates
Master Two in English Languages and LiteratureUniversity of 08 May 1945, Algeria • 2020 - 2022
Bachelor Degree — Applied Linguistics2017 - 2020
Luxury Service StandardsSpa and front office service excellence
Customer Service & LeadershipTeam coordination, staff training and client care
Languages
ArabicNative
EnglishFluent
FrenchFluent
Core Competencies
Guest RelationsWelcoming, assisting and maintaining professional guest experience.
Appointment ManagementBooking systems, schedules, calendar coordination and follow-up.
Sales SupportClient communication, service recommendations and target contribution.
ReportingDaily updates, operational summaries and management support.
Stock AwarenessProduct tracking, pricing support and availability coordination.
Hygiene StandardsSpa policies, service cleanliness and compliance awareness.